|
How do I pay?
We can accept the following methods:
• Credit card or debit card over the phone - call 01257 279100
• Google Checkout - we can send you an invoice which can be paid on the internet - this takes 5 days to clear.
• If you prefer to pay by cheque or postal order please make payable to Foto-fusion and quote your Reference No. on the reverse. This takes 5 days to clear.
Payment is required in full along with your signed proof acceptance form before we can process your order.
Top /\ I’m in a hurry, how quickly can you get my cards to me?
From receipt of your proof acceptance and payment, Foto-fusion will endeavour to have your order despatched within 5 working days. However, if you indicate your deadline on the proof order form in the special requirements box, we will always try to meet your request. We haven’t let anybody down yet!
Top /\ Can I change my colour photograph to sepia or black and white?
No problem, please indicate on the proof order form which colour mode you require.
Top /\ I’m not sure which photograph will work best?
If you would like to email (design@foto-fusion.co.uk) or post a couple of your photographs our design team will gladly select the most suitable one for your style of card.
Top /\ Can I send you a printed photograph?
Yes, we suggest you send us your photograph in a stiffened envelope by recorded or registered delivery to Foto-fusion, Design Team, Sherrington Barn, Chapel Lane, Heapey, Chorley, Lancashire PR6 8EW. We will scan your photograph for you and return it by recorded delivery with your order. Please note we cannot take responsibility for loss or damage of your photographs.
Top /\ Is it safe entering my personal details?
Foto-fusion respect your privacy and will not pass on your details to any other organisations.
Top /\ How can I upload a photograph?
We have tried to simplify this process by including an ‘easy browse guide’ on the proof order form which makes it easy to view your documents and select the photograph you wish to upload.
Top /\
What is the best format to send my photograph in?
We recommend a good quality photograph preferably in jpeg (jpg) format no larger than 5Mb. However, we can accept the following formats; tiff (tif), png, bmp, gif, eps, pdf.
If you are sending a scanned digital image please make sure your image has a resolution of at least 300dpi.
Please remember that the better the quality of photograph you send the better the reproduction results on your cards.
Top /\ Can I have a card proof posted to me rather than view an e-mailed version?
Yes, no problem. There is a £5 charge for this service. Please indicate your request in the ‘special requirements’ box on the proof order form.
Top /\ Can I choose two different photographs for my cards?
No problem. Please complete the additional proof section of the order form. The orders will automatically be linked as one order reducing the price per card and there will only be one charge for post and packaging.
Top /\ Can I have coloured text?
Yes, our design team will automatically match a text colour to compliment your photograph. However, if you have any specific requirements regarding your text please use the ‘special requirements’ box on the proof order form to inform our design team.
Top /\ I would like to order my wedding invitations but require a small quantity of evening invitations in the same design but with different text. Is this possible?
Yes. Please complete the additional proof order form detailing the text for your evening invitations. The orders will automatically be linked as one order and there will only be one charge for post and packaging.
Top /\
Can I alter my order?
Yes, if you contact us before we have processed your order. However, due to the bespoke nature of our cards we cannot accept returns as long as they comply with your proof acceptance form. It is therefore essential that you check all the details on the proof acceptance, paying special attention to all spellings and important dates. However, if the cards arrive damaged please contact Foto-fusion immediately.
If we have not answered your query please email us on sales@foto-fusion.co.uk or call us on 01257 279100.
Top /\
|
